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PHONE BANK SCAM

Police are again urging the public to be vigilant following a sophisticated bank phone scam reported by an Eyemouth resident.

A landline call was received claiming to be from the bank, stating that a fraudulent transaction of £700 had been stopped at an Argos store in London. The caller, was told to report this to police, by waiting for a beep on the line, hanging up and then dialing 999.

On doing this the victim appeared to get through to the 999 switchboard, who requested Police and was put through to a female voice who claimed to be at Eyemouth Police Station, the female then requested card details. Fortunately, suspicions were raised, the call was terminated and no loss occurred.

Please be extremely wary of unsolicited calls or emails claiming to be from financial organisations or HMRC etc. Never engage with this type of caller or click on links in emails. Never give out account or card details or PIN codes or agree to transfer money between accounts or to new accounts.

Terminate the call or delete the email and contact the organisation using the number you would normally contact them on NOT the number given by the caller. Ideally do this using a different phone (e.g. a mobile), as in this example, the scammers can leave the line open. If this is not possible wait for some time and dial someone you know to check the line is clear before proceeding. Do not be deceived by the incoming phone number displayed on your mobile or home phone as these are easily spoofed.

To help protect you from Bogus Phone Callers
~ Make your phone number ex-directory

~ Register with the Telephone Preference Service

~ Install a call-blocker to automatically screen unwanted calls

~ Don’t give personal information unless you are the one who made the call and you are certain of the identity of the person you are speaking to.

~ Don’t give your credit / bank card details to strangers on the telephone.

~ NEVER tell somebody your bank PIN number, even if they claim to be the bank or police. If the caller is genuine they will never ask for this information.

~ Don’t give out information which may infer that you live alone, are older or vulnerable.

~ Never send money to anyone who claims to have a prize for you.

For more information on Identity Theft, Fraud and Scams please visit Police Scotland Website and Get Safe Online.